Terms & Conditions

1) Acceptance of Terms

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services. If you are using the Services on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.

2) Description of Services

Warm AI provides a platform that helps businesses identify the companies and, where permitted, the people visiting their website, and send that data to their CRM, alerting and outreach tools. The specific features available to you depend on your subscription plan.

3) Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately of any unauthorised use of your account.
• You must be at least 18 years old to use the Services.

4) Acceptable Use

You agree not to use the Services to:

• Violate any applicable laws, regulations, or third-party rights.
• Send unsolicited communications in violation of anti-spam laws.
• Harvest or collect data about other users without their consent.
• Impersonate any person or entity or misrepresent your affiliation.
• Interfere with or disrupt the integrity or performance of the Services.
• Attempt to gain unauthorised access to the Services or related systems.
• Use the Services for any illegal, fraudulent, or harmful purposes.

Identification Data

“Identification Data” means information about identified visitors or their organisations that we make available to you through the Services, including names, job titles, business email addresses, company names and company attributes, together with any copy or derivative of it.

You must not:

• Sell, license, publish, share or otherwise make Identification Data available to anyone else, including in a reworded, abbreviated or partial form.
• Access or use the Services or Identification Data on behalf of any other business or organisation.
• Use Identification Data to build any product, tool, dataset or model, whether aggregated, anonymised or de-identified.
• Use Identification Data to build anything that competes with the Services or with the services of our data providers.
• Use Identification Data to promote illegal products or services, tobacco, cannabis, weapons, adult services, unlicensed gambling, investment schemes, credit repair, payday lending or hate speech.
• Install our tracking script on any website subject to the US Health Insurance Portability and Accountability Act (HIPAA).
• Upload client lists from any business covered by the US Gramm-Leach-Bliley Act (GLBA), including banks, hedge funds, investment advisers and insurers.

Credit, employment and insurance. You must never use Identification Data to decide anyone’s eligibility for credit, employment or insurance, or for any other purpose covered by the US Fair Credit Reporting Act.

Lawful marketing. Your use of Identification Data must comply with all applicable marketing and data protection laws, including CAN-SPAM, CASL and the TCPA. Any commercial email you send must:

• Include a working opt-out.
• Come from a named individual’s address, not a group address such as hello@ or marketing@.
• Not use a false or pseudonymous sender identity.

Your responsibilities. You are responsible for your own privacy notices, consents and opt-out mechanisms, and for your own use of Identification Data. Neither we nor our data providers obtain consent on your behalf.

Website notice. On every website where our tracking script is installed, you must display the following notice, or one substantially similar, for as long as the script is installed:

“When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or online profiles. We (or service providers on our behalf) may then send communications and marketing to these emails or profiles. You may opt out of receiving this advertising by visiting https://app.retention.com/optout/”

Stopping use. If you breach this section, we may suspend or terminate your access under section 14. On our written demand, you must stop using Identification Data immediately. These restrictions continue to apply to any Identification Data you hold after your account ends.

5) Your Content

You retain ownership of any content you submit to the Services ("Your Content"). By submitting Your Content, you grant us a limited licence to use, process, and store Your Content solely for the purpose of providing the Services. You represent that you have all necessary rights to submit Your Content and that it does not violate any third-party rights.

6) Subscriptions and Payment

• Access to certain features requires a paid subscription.
• Subscription fees are billed in advance on a monthly or annual basis.
• All fees are non-refundable unless otherwise stated or required by law.
• We may change our prices with reasonable notice to you.
• You authorise us to charge your payment method for all applicable fees.

7) Data Protection

Where we process personal data on your behalf in providing the Services, that processing is governed by our Data Processing Addendum, available at getwarmai.com/dpa. The Data Processing Addendum is pre-executed by WARMAI LIMITED and forms part of these Terms. In the event of any conflict between the Data Processing Addendum and these Terms in relation to the processing of personal data, the Data Processing Addendum takes precedence. Our current sub-processors are listed at getwarmai.com/sub-processors.

8) Free Trials

We may offer free trials of paid features. At the end of your free trial, your account will automatically convert to a paid subscription unless you cancel before the trial ends. We may modify or terminate free trials at any time without notice.

9) Intellectual Property

The Services and all related technology, content, and materials (excluding Your Content) are owned by Warm AI and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works of our Services without our prior written consent.

10) Third-Party Integrations

The Services may integrate with third-party services such as LinkedIn, CRM systems, and email providers. Your use of such integrations is subject to the terms and policies of those third parties. We are not responsible for the acts or omissions of any third-party service providers.

11) Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12) Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WARM AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

13) Indemnification

You agree to indemnify and hold harmless Warm AI and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the Services, your violation of these Terms, or your violation of any third-party rights.

14) Termination

You may terminate your account at any time by contacting us. We may suspend or terminate your access to the Services at any time for any reason, including if we believe you have violated these Terms. Upon termination, your right to use the Services will immediately cease.

15) Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms.

16) Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17) Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

18) Contact

If you have any questions about these Terms, please contact us at compliance@getwarmai.com. We reply within 48 hours.